fg664's Privacy Policy

fg664 ("we", "our", or "the platform") is a trusted online betting and casino service provider in Bangladesh. Protecting your privacy is one of our top priorities. This Privacy Policy ("Policy") explains how fg664 collects your personal information, the purposes for which that information is used, and how it is kept secure.

This Privacy Policy applies to fg664's website, mobile platform, and all associated services. By using our platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy has been drafted in accordance with applicable laws and regulations relating to the protection of personal data. We are committed to managing your information with transparency and accountability.

fg664 may collect the following types of information from you:

a) Identity Information

• Full name and date of birth
• National ID (NID) number or passport number (for identity verification)
• Email address
• Mobile number
• Username and password

b) Financial Information

• bKash, Nagad, or Rocket account number
• Bank account details (for deposit and withdrawal purposes)
• Transaction history and amounts

c) Usage Information

• Gaming activity history on the platform
• Betting patterns and preferences
• Login times and session duration
• IP address and device information

d) Communication Information

• Support chat messages and email correspondence
• Details of complaints and reviews

We collect only the minimum information necessary and avoid collecting any information beyond what is needed.

fg664 collects your information in the following ways:

Directly from you

Information you provide directly during the registration process, account management, deposit and withdrawal requests, identity verification (KYC) process, and when contacting our support team.

Automatically

When you use our platform, certain information is collected automatically — such as IP address, browser type, device model, operating system, and navigation patterns on the platform.

Through third parties

Relevant information may be received through payment processors (bKash, Nagad, Rocket), identity verification services, and fraud prevention agencies. Such information is used solely to meet legal obligations and ensure security.

fg664 uses your personal information for the following purposes:

Providing and managing services

• Completing account registration and verification
• Processing deposits, withdrawals, and other financial transactions
• Managing gaming services and bonus offers
• Delivering a personalized experience

Security and compliance

• Complying with Anti-Money Laundering (AML) regulations
• Preventing fraud and unauthorized access
• Implementing responsible gaming policies
• Controlling access by minors

Communication and support

• Providing customer service and technical support
• Sending important account updates and security notifications
• Informing you of relevant promotional offers (subject to your consent)

Service improvement

• Improving platform performance and user experience
• Conducting analytical research
• Identifying and resolving technical issues

We will use your information only for the purposes stated above and it will not be used for any unauthorized purpose.

fg664 does not sell or rent your personal information to third parties as a matter of policy. However, sharing information may be necessary in certain circumstances:

Service provider partners

Only the information necessary to carry out their specific tasks is shared with payment processing providers (bKash, Nagad, Rocket, bank transfer), identity verification services, and technology infrastructure providers. These providers operate under strict confidentiality agreements.

Game providers

Our game providers, including Pragmatic Play, Spribe, and JILI, may process certain user data for technical reasons. This information is used solely to ensure an uninterrupted gaming experience.

Legal obligations

If providing information is required under a court order, a request from an investigative authority, or applicable law, fg664 will fulfill that legal obligation.

Business restructuring

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified in advance in such cases.

fg664 uses cookies and similar technologies to improve platform performance and personalize your experience.

Essential cookies

These cookies are essential for the basic functioning of the platform — such as keeping your session active, remembering your login state, and security verification. These cookies cannot be disabled.

Analytical cookies

These cookies are used to analyze traffic on the platform and understand user behavior. The information collected is anonymous and is not used to identify any individual.

Functional cookies

These cookies are used to remember your preferred language, payment method, and other personalized settings.

Cookie controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

fg664 has adopted industry-standard technical and organizational measures to keep your information secure.

Technical security measures

• SSL/TLS encryption: all data transfers are completed through encrypted channels
• Encrypted database: stored information is protected through encryption
• Active firewall and intrusion prevention systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication available

Data retention period

Information is retained for as long as your account is active and for any additional period required to meet legal obligations. Financial transaction records are kept for a specified period in accordance with Anti-Money Laundering regulations.

Organizational measures

Only authorized personnel have access to your information and they operate under confidentiality agreements. All staff receive regular data protection training.

As a fg664 platform user, you have the following rights:

Right to access

You have the right to request information about what data we hold about you. Upon receiving your request, we will provide you with a copy of the relevant information within a reasonable time.

Right to correction

If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. This can be done through account settings or via the support team.

Right to deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.

Right to object to processing

You have the right to object to marketing communications or certain types of data processing. Once you raise an objection, we will review it and take appropriate action.

Right to lodge a complaint

If you believe our privacy policy has been violated, please contact our support team first. We will review your complaint with due seriousness.

To exercise any of the above rights, please contact our support team via live chat or email. We typically respond within 7 (seven) business days.

fg664, as a responsible gaming platform, places the highest importance on protecting minors. This platform is intended solely for users aged 21 and above. Only those aged 21 or older are permitted to use this platform.

We do not intentionally collect information from anyone under the age of 21. An age verification process is in place during registration. If we become aware that a minor has opened an account, that account will be immediately closed and any collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately. We will take prompt action.

fg664 may update this privacy policy from time to time. Revisions may be necessary due to changes in services, legal obligations, or business operations.

Change Notification

For significant changes, we will publish a notice on the platform and update the "Last Updated" date at the top of the policy. Continued use of the platform after any changes will be considered your acceptance of the revised policy.

Contact Methods

For any questions, complaints, or requests regarding privacy, please reach us through the following:

• 24/7 Live Chat: Chat directly from the support section of the platform
• Email: [email protected]

Our Bengali-speaking support team is available seven days a week, twenty-four hours a day to answer your questions.